1- eGift Cards are denominated in Saudi Riyals (SAR).
2- eGift Cards are valid for twelve (12) months from the date of issuance, after which they expire automatically. No extensions to the expiry date will be granted under any circumstances. Any unused balance after the expiry date will be forfeited.
3- eGift Cards may not be used to purchase other gift cards, to pay for cash-on-delivery orders, or to acquire products or services excluded at MUSE’s sole discretion. eGift Card balances cannot be transferred, merged, or consolidated with other eGift Cards.
4- eGift Cards may be redeemed at both physical retail stores and online channels of participating MUSE brands located within the Kingdom of Saudi Arabia, as detailed below.
5- Participating MUSE Brands (KSA):- Retail Stores: Adolfo Dominguez, Beauty District, David Clulow, Dyson, Faces, Giorgio Armani, Guess, Hugo Boss, Initio, Jimmy Choo, Lacoste, L’Occitane, Michael Kors, Molton Brown, NARS, Oliver Peoples, Parfums De Marly, Ray-Ban, René Caovilla, Repossi, Swarovski, Tanagra, The Visitor, Tom Ford, Tory Burch, TUMI, Versace, YSL.- Online / E-Commerce: Tanagra, L’Occitane, YSL, Armani.
6- When making a purchase, the transaction amount will be deducted from the available eGift Card balance. If the purchase amount is less than the card value, the remaining balance will be retained and may be used in future transactions. If the purchase exceeds the available balance, the user must pay the difference using another accepted payment method.
7- Card holders may check the remaining eGift Card balance at https://giftcards.experience-muse.com/en-sa/balenq or by contacting MUSE Customer Care at 8001111349.
8- Where an eGift Card was used for the original purchase and a refund is approved, MUSE may issue a new eGift Card, marked as a “return card”, for the value of the returned item. This return card will carry the same usage rules and expiry date as the original MUSE eGift Card, unless stated otherwise. The return card will be sent to the registered email address.
9- MUSE reserves the right to amend these Terms at any time without prior notice. Additionally, MUSE may suspend or restrict the use of eGift Cards, or make changes to the eGift Card program, including its features and availability. MUSE also reserves the right to refuse issuance or redemption of an eGift Card if there is a justified reason to do so, including but not limited to suspected fraud or unlawful activity, breach of these Terms, use of expired or invalid eGift Cards, technical or operational errors, regulatory or legal restrictions, or misuse of promotions or loyalty programs.
10- eGift Cards once issued cannot be canceled, exchanged, extended or refunded and are subject to the terms & conditions of the merchant.
11- Items purchased using this eGift Card are refundable as per the refund and exchange policy of the merchant. The merchant is solely responsible for the product & service provided to customers through the use of this eGift Card.